Cancellation policy

Purchase Options Policy

(Subscriptions, Pre-Orders, and Try-Before-You-Buy)

Effective date: October 16 2025
Contact: hello@sknsprk.com

Scope: These terms supplement our Terms of Service and Returns & Refunds Policy. If there’s a conflict, this policy controls for the purchase options below.

0) Definitions

  • “Beauty items”: gel crèmes, oils, creams (frequency-imprinted; final sale except for damage/defect on arrival).

  • “Non-beauty items”: accessories (e.g., totes, Faraday pouches) and other non-cosmetic goods.

  • “Business day” means Monday–Friday, excluding U.S. holidays.

1) Subscriptions (auto-renewing deliveries)

How it works. When you buy a subscription product, you agree to recurring charges and repeat deliveries at the price, cadence, and quantity shown at checkout (e.g., every 4/8/12 weeks). Unless you cancel, your subscription auto-renews until you stop it.

Billing authorization. You authorize us (and our payment processor) to store your payment method and charge it for each renewal, plus applicable taxes/shipping and any discounts in effect.

Skip, pause, or cancel. You may skip, pause, or cancel anytime online without calling: use the link in your order or renewal emails. To avoid being charged for the next shipment, submit changes at least 48 hours before the next renewal date/time (New York EST).

Price changes. We may update subscription prices; if we do, we’ll email you 30 days’ advance notice. Continuing after notice constitutes consent. You can cancel before the effective date.

Failed payments. If a renewal fails, we may re-attempt charges and/or pause shipments until you update your method.

Returns on subscriptions. Beauty items are final sale. Eligible non-beauty items may be returned under our 30-day policy (unused, with tags, in original packaging). See Returns & Refunds.

State auto-renewal rights. Where required, we provide clear, conspicuous auto-renewal terms before purchase, an acknowledgment email, and an easy online cancel path.

2) Pre-Orders (pay-now, deposit, or pay-later)

What you’re buying. A pre-order reserves an item not yet in stock. Your order confirmation will show an estimated ship window (e.g., [Nov 10–20, 2025]). We craft in small batches and ship once ready.

Payment models.

  • Pay-now: you’re charged at checkout.

  • Deposit or pay-later: we may take no payment or a partial deposit and securely store your card to charge the balance when we ship. By placing a pre-order, you authorize us to capture up to the full amount (plus taxes/shipping) at fulfillment. We’ll email a heads-up before the final charge.

Your options if timing changes (FTC compliance). If we cannot ship by the stated date/window, we’ll email you to (a) consent to a new date, or (b) cancel for a prompt refund. If you don’t respond, we’ll follow the FTC Mail/Internet Order Rule (typically automatic cancellation/refund if consent isn’t obtained).

Canceling a pre-order.

  • Before fulfillment: you may cancel any time; we’ll refund any amounts paid.

  • After fulfillment: standard Returns & Refunds apply (beauty items are final sale, non-beauty items eligible if unused). Damaged/defective/wrong item will be repaired/replaced/refunded per our policy.

 

3) How to manage or cancel

  • Online: Use the Manage or View order links in your emails, or log in at [Account URL].

  • Email: hello@sknsprk.com (include order number and request).

  • Timing: Requests received after the cutoff (48 hours before renewal/charge) may apply to the next cycle.

4) Other important terms

  • Beauty items are final sale. Due to hygiene/safety and our frequency-imprinting process, creams and oils cannot be returned once shipped, except for damage/defect on arrival (contact us within 7 days of delivery with photos).

  • Shipping windows. Pre-orders and subscriptions ship in batches; weather/heat holds may apply to protect products.

  • Fraud & abuse. We may refuse/cancel any order and limit quantities where fraud or misuse is suspected.

  • International. Duties/VAT may be due at delivery unless shown as prepaid at checkout. Delivery timelines vary by destination and customs processing.

  • Policy changes. We may update this policy. Material changes to auto-renewal terms will be emailed 30 days in advance; continued participation after notice constitutes acceptance.