Shipping policy

Shipping Policy (SknSprk)

Effective date: October 16 2025
Questions? hello@sknsprk.com

1) Where we ship

  • United States: all 50 states, DC, and U.S. PO/APO/FPO (see PO/APO notes below).

  • International: selected countries; duties/taxes info below.

2) Processing times (before a carrier picks up)

  • In-stock items: usually ship within 2 business days from Mahwah, NJ United States

  • High-heat or weather holds: to protect creams/oils, we may delay dispatch during extreme temperatures or holidays. If we hold your order, we’ll email you.

  • Order verification: atypical addresses or possible fraud may require extra verification, which can add 1–2 business days.

U.S. sellers must ship within the time stated, or within 30 days if no time is stated, or else obtain your consent to a new date or issue a prompt refund. We follow that rule. Federal Trade Commission+2eCFR+2

3) Pre-orders & backorders

  • Your order confirmation will show an estimated ship window: [e.g., Nov 10–20, 2025].

  • If a delay arises, we’ll email you to (a) consent to the new date, or (b) cancel for a full, prompt refund—your choice. eCFR

4) Shipping options, rates & free shipping

  • Real-time rates at checkout based on weight, destination, and service level.

  • Free shipping over $100 (U.S. only) on eligible products.

  • Carriers: [USPS/UPS/FedEx/DHL].

  • Once handed to the carrier, transit times are estimates only.

5) Tracking

A shipping confirmation with tracking is emailed when your order leaves our lab. Tracking may take up to 24 hours to update after label creation.

6) Address changes & order edits

If you need to change your shipping address or items, email hello@sknsprk.com within 24 hours of ordering. We’ll do our best, but changes aren’t guaranteed once processing begins.

7) Delivery issues (lost, stolen, damaged)

  • Damaged/incorrect items: email us within 7 days of delivery with photos of the item, packaging, and label, we’ll make it right.

  • Lost in transit: if tracking shows no movement for 10 business days domestic / 20 business days international, contact us; we’ll file a trace and replace/refund when the carrier declares it lost.

  • Marked “delivered” but not received: check with household members/neighbors, then contact the carrier. We’ll help where we can, but SknSprk isn’t responsible for packages after carrier confirmation of delivery. Consider signature required for high-value orders (see below).

8) Signature required (optional)

For orders over $300, we recommend a signature at delivery. If selected, missed delivery attempts are handled by the carrier; unclaimed packages may be returned to sender (see “Undeliverable/Refused”).

9) PO boxes, APO/FPO/DPO

  • PO boxes: ship via USPS only services that support PO delivery.

  • APO/FPO/DPO: we ship via USPS to military addresses; delivery times vary by location and military processing.

10) International shipping, duties & taxes

  • Default terms: We currently ship Delivered Duty Unpaid (DDU). This means your local carrier or customs office may collect import duties, VAT/GST, and fees at delivery, these are your responsibility.

  • If we offer a prepaid duties/VAT option at checkout in your country, you’ll see taxes collected upfront (DDP).

  • EU/UK customers: consumer law generally expects delivery without undue delay and no later than 30 days unless we agree otherwise; we will notify you if delays occur and offer options. European Commission+1

11) Undeliverable or refused shipments

If a package is returned to us as undeliverable/refused:

  • We can reship to a corrected address (additional postage may apply), or

  • Refund the product price minus original shipping and any return carrier fees (non-beauty items only; beauty items are final sale, see Returns Policy).

12) Split shipments

If part of your order is ready sooner, we may split-ship at no extra cost, or hold the order and ship together—whichever reduces transit risk for heat-sensitive items.

13) Holidays & force majeure

Carrier delays, customs inspection, severe weather, strikes, or events beyond our control can affect delivery timelines. We’ll communicate proactively and keep you updated.

14) What we don’t ship

We do not ship hazardous or prohibited items. Local import rules may restrict some goods; you’re responsible for confirming eligibility before ordering.

15) Returns & exchanges (summary)

  • Beauty care items (gel crèmes, oils, creams): final sale.

  • Non-beauty items: 30-day returns if unused, with tags and original packaging.
    See our Returns & Refunds Policy for full details and EU/UK rights.