Returns & Refunds Policy

Effective date: October 16 2025
Contact: hello@sknsprk.com

1) What’s returnable (and what isn’t)

Not returnable (final sale):

• Beauty care items (e.g., gel crèmes, oils, creams).
  For hygiene/safety reasons and because our products are frequency-imprinted as part of the experience, we cannot accept these back into inventory.
  Exceptions: see “Damages/Defects” below.

Returnable (within 30 days):

• Non-beauty items (e.g., accessories such as totes, Faraday pouches), if unused, unworn, with tags attached and in the original packaging.

To start a return for eligible items, email hello@sknsprk.com with your order number and item(s). Unapproved returns will be refused.

2) Damages / Defects / Wrong Item

Please inspect your order on delivery. If an item is defective, damaged, leaking, or incorrect, email hello@sknsprk.com within 7 days of delivery with:

• Order number

• Photos of the issue and the shipping box/packing slip

We’ll replace, repair, or refund (at our discretion) once verified. This applies to beauty and non-beauty items.

3) How returns work (non-beauty items)

1. Request: Email us within 30 days of delivery.

2. Approval & label: If approved, we’ll send a return label and instructions.

3. Condition: Items must arrive unused, with tags, and in original packaging.

4. Refunds: Once inspected and approved, we’ll refund to the original payment method within 10 business days. Your bank/card may take additional time to post the credit.

5. Return shipping:

   • U.S.: We typically provide a prepaid label; we may deduct return shipping from your refund unless the return is due to our error.

   • International: You’re responsible for return shipping and any customs/duties.

If 15 business days pass after a refund approval and you don’t see the credit, contact hello@sknsprk.com.

4) Exchanges

For the fastest exchange, place a new order for the item you want and return the eligible item per the steps above.

5) Items that can’t be returned (all regions)

• Beauty care items (gel crèmes, oils, creams) — final sale

• Gift cards

• Custom/personalized items

• Hazardous/flammable materials (if any)

• Sale/clearance items (marked final sale)

6) EU/UK customers — statutory rights

If your order ships to the European Union or UK, you have a 14-day right to withdraw from most online purchases.

• Beauty products: your right to withdraw does not apply once a sealed product is unsealed after delivery (health/hygiene exception). If unopened/sealed, you may withdraw within 14 days from delivery.

• Non-beauty items: eligible if returned within 14 days unused and in original packaging.
  To exercise the right, email hello@sknsprk.com within 14 days of delivery. We’ll provide instructions and the return address. You are responsible for return shipping unless the item is defective or incorrect.

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Shipping & Delivery (summary)

• We ship Monday–Friday (excluding holidays). You’ll receive a shipping confirmation with tracking when your order leaves our lab.

• Pre-orders ship during the estimated window shown at checkout/order confirmation; if timing changes, we’ll email options (wait, swap, or refund).

• We aren’t responsible for delays caused by carriers, customs, or events outside our control, but we’ll help track packages.